After Market Support Team
BTC Power is unique in the industry, utilizing our own in-house resources.
- Remote Support- Helpdesk, Dispatch, Field Service
- On-Site Support- commissioning, preventative maintenance, and on-site interventions
Remote Monitoring & Diagnostics
Our service plans provide a variety of options to allow:
- 24/7/365 Diagnostic Tools
- Remote solutions for software
- Network Agnostic Solutions
Initial Response (Triage) Time
Dispatch & Ticket Tracking
Our in-house service team can provide real-time data and visibility.
- With automated technician tracking, we can ensure timely project completion
- Real-Time accountability
Localized Replacement Parts
To ensure rapid repairs, BTC Power stores a variety of parts locally.
- Parts can be included in extended warranties
- Locations are stocked in high volume regions such a major multiplicities
- Parts can be shipped anywhere in the world