Service Plans
Aftermarket Support Team
BTC POWER is unique in the industry, utilizing our own in-house resources.
- Remote Support- Helpdesk, Dispatch, Field Service
- On-Site Support- commissioning, preventative maintenance, and on-site interventions
- Training
Remote Monitoring & Diagnostics
Our service plans provide a variety of options to allow:
- 24/7/365 Diagnostic Tools
- Remote solutions for software
- Network Agnostic Solutions
- Initial Response (Triage) Time
Dispatch & Ticket Tracking
Our in-house service team can provide real-time data and visibility.
- With automated technician tracking, we can ensure timely project completion
- Real-Time accountability
Localized Replacement Parts
To ensure rapid repairs, BTC POWER stores a variety of parts locally.
- Parts can be included in extended warranties
- Locations are stocked in high volume regions such a major multiplicities
- Parts can be shipped anywhere in the world
Frequently Asked Questions
How much does EV charger maintenance cost per year?
Annual maintenance for a commercial EV charger is commonly estimated at around $400 per year for Level 2 units, with DC fast chargers running close to double that or more. The California Energy Commission’s EV Charger Selection Guide notes that extended warranties for DC fast chargers can cost over $800 per year, which aligns with that estimate. Actual costs vary by usage, contract terms, and whether service is bundled or billed per visit.
BTC POWER’s modular design is built to keep repair costs contained, since individual components can be serviced or swapped out in the field rather than requiring full unit replacement or extended downtime.
What does an EV charging station warranty typically cover?
Most commercial charger warranties cover manufacturing defects, core electrical components, and sometimes labor for a defined period, usually one to three years, with software or wear parts often carved out separately. Ask your customer service representative to review the warranty terms and duration prior to any EV charging station purchase.
How often should a commercial EV charger be serviced?
Preventive service for commercial chargers is generally recommended once or twice a year, though high-cycle sites such as fleet depots or retail corridors often warrant quarterly inspections given their duty cycles. Site hosts should also factor in software updates and connector wear checks between formal visits. Between formal visits, any visible signs of damage or wear should prompt an immediate service call rather than waiting for the next scheduled inspection.
What happens if my EV charger breaks down?
A breakdown typically triggers a support ticket to the manufacturer or service provider, followed by remote diagnostics. If the unit is network-connected, then a dispatched technician can resolve it remotely. BTC POWER offers customers a U.S.-based, in-house service team as a differentiator because offshore ticketing and outsourced repair chains are documented pain points buyers cite when switching vendors.
Is a maintenance plan worth it for a commercial EV charger?
A maintenance plan is a smart choice for most commercial operators. Unplanned downtime on revenue-generating hardware costs more than a service contract, and predictable maintenance budgeting tends to beat reactive repair costs over a charger’s 7–10-year lifespan. The calculus shifts for very low traffic sites, where pay-per-visit service may pencil out better than a flat annual plan.