Home » Service

Service Plans

Aftermarket Support Team

BTC Power is unique in the industry, utilizing our own in-house resources.

  • Remote Support- Helpdesk, Dispatch, Field Service
  • On-Site Support- commissioning, preventative maintenance,  and on-site interventions
  • Training


Remote Monitoring & Diagnostics

Our service plans provide a variety of options to allow:

  • 24/7/365 Diagnostic Tools
  • Remote solutions for software
  • Network Agnostic Solutions
  • Initial Response (Triage) Time


Dispatch & Ticket Tracking

Our in-house service team can provide real-time data and visibility.

  • With automated technician tracking, we can ensure timely project completion
  • Real-Time accountability


Localized Replacement Parts

To ensure rapid repairs, BTC Power stores a variety of parts locally.

  • Parts can be included in extended warranties
  • Locations are stocked in high volume regions such a major multiplicities
  • Parts can be shipped anywhere in the world