Energizing Electric Mobility Up North: Retail Refueling Station Network Implements Nationwide Canadian Charging Rollout
About Nationwide Refueling Station Operator
A refueling station operator, one of the largest energy companies in Canada, operates a nationwide network of more than 1,800 filling stations across the country. Operations are integrated with a diverse portfolio, focusing on oil sands development, offshore assets, and renewable energy sources like wind power and biofuels. Through extensive reach and robust infrastructure, this Canadian energy powerhouse is well-positioned to lead the charge in transforming the country’s energy landscape to expand its service to electric vehicles (EVs).
The Charging Network Upgrade Challenge
This energy company required a reliable, well-supported charging infrastructure solution to replace its first-generation “Gen2” hardware installations. These charging installations faced uptime and service issues impacting customer satisfaction and operations. The company needed a partner that could provide upgraded hardware and offer ongoing maintenance, monitoring, and support services to ensure maximum uptime and availability.
Additionally, the growing EV market placed pressure on this fuel supplier to provide a comprehensive, user-friendly charging solution to its customer base at gas stations and retail locations across Canada. A critical balance involved blending the maintenance of a consistent brand image while simultaneously meeting customer expectations.
BTC POWER showed the team at this nationwide fuel company how its consultative approach, involving senior management and technical experts, could provide a tailored solution to address their specific pain points. BTC’s positive relationship with NEE in Canada, a major energy solutions provider, enabled improved service, support, and maintenance capabilities for the charging network across the country.
Product Description
BTC’s offerings for this energy provider included:
- Upgraded charging hardware solutions with the latest technology to replace the aging “Gen2” installations, improving uptime, reliability and charging speeds.
- Custom point-of-sale integration with BTC’s EV Pump solution, providing a seamless and user-friendly charging experience for customers at retail fueling sites.
- Comprehensive monitoring, maintenance and support services with robust service level agreements to maximize charger availability.
- Future-proof solutions with upgradeability to adapt to evolving charging standards and increased EV adoption.
In addition to the charging hardware and software, BTC’s value proposition for this retail fueling concern encompassed the following:
- Consultative approach from BTC’s leadership and technical teams to deeply understand the company’s challenges and develop tailored, innovative solutions.
- Positive relationship with NEE, enabling improved service footprint and faster response times across the fueling operator’s Canada-wide network.
- Positioning for future opportunities to assist the customer in meeting its sustainability targets as it prioritizes EV infrastructure investments.
With BTC’s expertise, tailored solutions, robust support capabilities, and a shared vision for enabling widespread, affordable EV charging, this major northern energy company could confidently upgrade and expand its charging network to provide a reliable, user-friendly experience.