Project Coordinator / Customer Service Representative

Career Opportunities

Position Summary:

This position takes incoming service calls, evaluates the level of importance, creates service tickets, and reviews and analyzes technical support tickets and tracks incidents that occur with our Electric Car Chargers. The ideal candidate has a technical background in troubleshooting service calls. A proven service leader, excellent communicator, and decision-maker, and will also provide occasional escalation customer service as needed to our valued customers. This position report to the operations team, CSR Supervisor.

Responsibilities:

Qualifications

Work Environment 

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

EEO Statement

Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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